As the excitement around demand-responsive transit (DRT) continues to grow, many cities
are discovering what implementation really looks like, not just in pilot projects, but in
long-term planning, resource allocation, and rider expectations.

In Strathcona County, Alberta, on-demand transit has been part of the landscape since 2021,
serving Sherwood Park and nearby rural hamlets. Now, based on three years of data and
rider feedback, the County is preparing a series of targeted improvements, including more
flexible zones, adjusted evening service, and a revised app experience. All changes are
expected to be implemented by fall 2025.

“It’s not just about replacing fixed routes. It’s about evolving with how, when, and
where people actually want to move”, said Cory Tebb, Senior Transit Planner.

The County isn’t just aiming for higher numbers, they want service that actually makes sense
for riders. That means tracking travel patterns, fine-tuning schedules, and making the system
work better for both occasional and dependent riders. The data shows that most users book
same-day rides, and many rely on the service for commuting and errands within Sherwood
Park itself. This highlights that the service is aligned with how residents actually move
around.

This change shows how agencies are starting to see on-demand transit not just as a quick fix,
but as a flexible system that works alongside busy routes while also reaching people in less
populated areas.

As more municipalities embrace on-demand transit, Strathcona’s story reminds us that the
true success of DRT comes from constantly adapting.

Source:
Lindsey Morey (2025). On-Demand Transit improvements on horizon. Sherwood Park News.

https://www.sherwoodparknews.com/news/local-news/on-demand-transit-improvements-
on-horizon