SCOPE

This Document establishes the general conditions that regulate as much the access, as the navigation, as well as the use of the contents of our App.

The information contained in this App refers to the services and products offered by NEMI MOBILITY SOLUTIONS SL (NEMI). The information published is for illustrative purposes only and in no way constitutes a binding offer that obliges the user to make a reservation at our App or to contract our services. NEMI reserves the right to modify the information contained herein when it deems appropriate and without prior notice, a

nd is not responsible for the accuracy, insufficiency or authenticity of the information provided.

At the same time, it reserves the right to modify the content of the present disclaimer. Therefore, the User must read this document carefully each time he or she intends to use the App, as it and its conditions of use set out in this App use, may be modified.

The provision of the service of this App is limited to the moment in which the User is connected to the App or to any of the services provided through it.

APP TERMS OF USE

By simply accessing, browsing or registering in the App, you become a user. The user accepts fully and without any reservation the conditions contained in this disclaimer.

The user undertakes to use the App together with its services and contents, lawfully, in accordance with current legislation, generally accepted uses, good faith and public order.

The user undertakes not to carry out actions that may cause damage to the App, rendering it unusable, overloading it, and deteriorating it in any way, or preventing other users from freely accessing, using or enjoying the App.

Minors

The contracting of the services offered by NEMI is intended for persons over 18 years of age. By using this App, you represent and warrant that you are of legal age in your country of residence to form a binding contract with us and comply with all requirements set forth. If you do not comply with all these requirements, you must not contract our services.

In order to use the App services, minors must always obtain the prior consent of their parents, guardians or legal representatives, who are ultimately responsible for all acts performed by minors in their care. The responsibility for determining the specific content accessed by minors lies with them, which is why, if they access inappropriate content on the Internet, mechanisms must be established on their computers, in particular computer programs, filters and blocks, which make it possible to limit the content available and, although they are not infallible, are particularly useful for controlling and restricting the material that minors can access.

USING THE APP

The use of the App is aimed at creating and managing reservations for a transport services, as well as obtaining information related to the services offered.

For the correct operation of the service, as well as coordination between the reception of information and the people in charge of operating these services, it is necessary to set out the following conditions of use:

Booking Policy

  • Trip requests (bookings) can only be done with some days in advance. Usually 7, but can vary from 15 to 1 depending on the operator and competent authority’s requirements.
  • There is a minimum time in advance to create a booking. Some services require minimum 24h, while others allow to book in real time (up to seconds before visiting the requested stop).

Cancellation Policy

  • Aligned with the booking policy, there is a minimum time in advance to cancel a request. Some services require minimum 24h, while others allow to cancel in real time (up to seconds before visiting the requested stop).

No-show Policy

  • When a user doesn’t show up at the pickup stop at the requested time, the driver may assign them a no-show fault.
  • After some consecutive no-shows (usually 2-4) during a specific period (2-4 weeks), the system will automatically block the user, which will not be able to request more trips for some weeks.

Payment

In some cases, a payment must be required, then you must pay by accepted credit card.

NEMI will not collect any payment information from the users, all this information is collected and processed directly by a third-party payment service provider (STRIPE). NEMI does not have access to any credit card information and does not make any charge/payment.

INTELECTUAL PROPERTY AND USE OF THE CONTENTS

NEMI is the owner of the intellectual and industrial property rights of this App and all its contents (including but not limited to NEMI brand and logo photos and other audiovisual content, software, graphic design, etc.) or has the corresponding license or authorization for its use. The browsing access using this App by the user does not imply in any case the total or partial waiver, transmission, license or transfer of them.

It is forbidden to reproduce, modify, reuse, exploit, publicly communicate, upload files, send by mail, transmit, use, treat or distribute in any way all or part of the contents included in this App for public or commercial purposes, without the express written permission of NEMI.

LIABILITY EXCLUSION

The responsibility in the use of this App corresponds of unique and exclusive form to the User.

NEMI is not responsible, in any case, for damages and prejudices of any nature that may be caused by:

  • The unavailability, maintenance and operation of the App or its services or contents, as it requires supplies and services from third parties.
  • Errors and omissions in the published information as well as the lack of usefulness, suitability or validity of the App or its services or contents to meet the needs, activities or specific results or expectations of the Users.
  • Errors or false data entered by the user in the App.

Access to the App does not imply the obligation on the part of NEMI of control the absence of viruses or any other harmful computer element. It corresponds to the User, in any case, the availability of adequate tools for detection and disinfection of harmful computer programs. NEMI is not responsible for any damage caused to the computer equipment of Users or third parties during the use of the App.

GOVERNING LAW & JURISDICTION

This Disclaimer is governed in each one of its extremes by the General Data Protection Regulation of the European Union, Spanish Information Society Services and Electronic Commerce Law and other complementary regulations.

Any dispute arising from matters relating to the website shall be exclusively subjected to the jurisdiction of the courts of the city of Barcelona.

UPDATE

This document last updated was in April 2024